Welcome to Crown and Crumb LLC! These terms and conditions outline the rules and regulations for the use of Crown and Crumb LLC’s Website, located at https://crownandcrumb.com/.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Crown and Crumb LLC’s website if you do not accept all of the terms and conditions stated on this page.

Cookies: The website uses cookies to enhance user experience. By using Crown and Crumb LLC’s website, you consent to the use of cookies in accordance with Crown and Crumb LLC’s privacy policy.

License: Unless otherwise stated, Crown and Crumb LLC and/or its licensors own the intellectual property rights for all material on Crown and Crumb LLC. All intellectual property rights are reserved. You may view and/or print pages from https://crownandcrumb.com/ for your own personal use subject to restrictions set in these terms and conditions.

You must not:

• Republish material from https://crownandcrumb.com/
• Sell, rent, or sub-license material from https://crownandcrumb.com/
• Reproduce, duplicate, or copy material from https://crownandcrumb.com/

Order Cancellations

Cancellation by You:

• Orders can be cancelled within 24 hours of placing the order without incurring any fees. To cancel an order, please contact us directly at info@crownandcrumb.com.
• Cancellations made after 24 hours may incur a cancellation fee of 50% of the total order cost to cover the costs of any work already started and materials purchased.

Cancellation by Us:

• We reserve the right to cancel any order due to unforeseen circumstances or beyond our control circumstances. In such cases, you will be fully refunded.

Refunds

• Refunds are only available for orders cancelled within the specified cancellation period or for orders that cannot be fulfilled due to our error.
• For custom orders, refunds are not available once production has begun, except in the case of a defect in the product. In such cases, please contact us within 24 hours of receipt with photographic evidence of the defect for a replacement or refund.
• All refunds will be processed within 7 business days to the original method of payment.

Delivery Policies

• Delivery is available within [insert delivery areas] between [insert delivery times].
• Please ensure that a recipient is available at the delivery address to receive the order. If a redelivery is required, an additional fee may apply.
• We are not responsible for any damage that occurs to the goods after delivery or for delays in delivery due to circumstances beyond our control.

Pickup Policies

Pickup Location and Timing:

• Orders must be picked up from the location specified in the invoice. Pickup times will be agreed upon and clearly stated in the invoice. It is crucial that customers adhere to these specified hours for pickup to ensure a smooth and efficient process.

Responsibility for Goods After Pickup:

• Once the goods are picked up by the customer or a designated representative, Crown and Crumb LLC’s responsibility for the condition of those goods ends. Crown and Crumb LLC is not liable for any damage, spoilage, or deterioration of the goods after they have been picked up.
• Customers are advised to inspect their orders at the time of pickup to ensure satisfaction with the quality and condition of the goods. Any concerns regarding the order must be communicated to Crown and Crumb LLC staff at the time of pickup.
• We take great care in preparing and packaging our goods to ensure they leave our premises in optimal condition. However, we cannot control the conditions or handling of goods once they leave our premises. Therefore, Crown and Crumb LLC will not be held responsible for any damage, spoilage, or other issues that occur after the goods have been handed over to the customer or their representative.
• It is the customer’s responsibility to transport and store the goods in a manner that preserves their condition, following any instructions provided by Crown and Crumb LLC regarding care, refrigeration, or consumption.

By agreeing to these Terms and Conditions and choosing to pick up an order from Crown and Crumb LLC, the customer acknowledges and accepts this policy regarding pickup and responsibility for goods post-pickup.

Dispute Resolution Procedures

• We aim to resolve any disputes amicably. Please contact us directly with any issues so we can find a resolution.
• If we are unable to resolve the dispute, we agree to settle the dispute through binding arbitration in [insert location], under the rules of [insert arbitration association].
• Any claims against us must be made within [insert time frame] of the order date.